Terms & Conditions

1. Services

We provide a range of cleaning services, including:

• Domestic cleaning

• Commercial cleaning

• End of tenancy cleaning

• Holiday rental changeovers

Services are tailored to each client’s requirements. Full details are available on our Services page or upon request.

2. Bookings

• Bookings can be made via email or by phone.

• We reserve the right to decline or cancel any booking at our discretion.

• Accurate information must be provided at the time of booking.

3. Cancellations & Rescheduling

• Please give at least 24 hours’ notice for cancellations or rescheduling.

• Cancellations with less than 24 hours’ notice may incur a fee (up to 50% of the booking cost).

• No-shows or repeated cancellations may result in service refusal.

4. Access to Property

• You are responsible for providing safe and timely access to the property.

• If we are unable to gain entry, a call-out fee may apply.

• Please ensure pets are secured and any hazards are disclosed in advance.

5. Payments

• Payment is due upon completion of service unless otherwise agreed.

• We accept bank transfer/cash.

• Late payments may incur interest and recovery costs.

6. Satisfaction Guarantee

If you are not satisfied with any aspect of our cleaning, please contact us within 24 hours. We will arrange to resolve the issue where possible, at no extra charge.

7. Liability

• We are insured for public liability.

• We are not responsible for pre-existing damage, wear and tear, or items not disclosed during booking.

• Valuable or fragile items should be secured or removed before service.

8. Privacy

We take your privacy seriously. For details on how we collect, use, and protect your personal information, please see our Privacy Policy.

9. Changes to These Terms

We may update these terms from time to time. Continued use of our website or services indicates acceptance of any changes.